Overview

Overview

In today’s hypercompetitive world, customer expectations have changed dramatically. To stay relevant, businesses need to rethink their customer engagement processes. Our Customer Interaction service lets you drive innovation across your contact center operations. We serve businesses across the globe to make sure that they meet their set expectations and deliver on their brand promise. Our multi-lingual & multi-channel solutions ensure that the customer experience is unprecedented and the brand loyalty built, increases revenue.

400 million+ Sales revenue
generated

4 million+ Interactions for a
home appliances process

95% Accuracy in generating
right party contacts

350 million+ Customers
managed
Services

Services


Customer service

Our integrated approach helps you manage customer service demands across multiple channels. We recruit, hire and train our teams to turn any inquiry, complaint or concern into a positive contact.

Customer support

Our skilled customer support team is always at an advanced level of preparedness. We have high success rates in handling and resolving customer complaints at the first contact.

Customer retention

We offer innovative and industry specific approaches to resolve disputes, protect your brand and retain customers. You can build relationships with clients and keep them genuinely interested in being your customers.

Welcome calls

We focus on having the right conversation with customers, starting with the first call. Our services are designed to ensure higher ROI for your sales and marketing initiatives.

Telemarketing

We offer innovative solutions for product market development. Our targeted approach to telemarketing helps you get higher ROI from your sales & marketing campaigns.

Telephone surveys

We follow a highly structured approach to telephone-based market research. Our research modelling team helps you build insightful questionnaires and design engagement workflows for maximum response.

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